QuickBooks Error 1328 is a common error that occurs when users attempt to update, install, or repair QuickBooks Desktop. This error can be highly disruptive for businesses that rely on QuickBooks for their day-to-day accounting and financial management, as it interrupts critical software functions. In this guide, we’ll delve into the causes, symptoms, and methods for troubleshooting and resolving QuickBooks Error 1328, along with preventative tips to minimize the risk of this error in the future.

What is QuickBooks Error 1328?

QuickBooks Error 1328 is an installation error that typically arises during the installation, update, or repair process. The error may appear in different formats, but it usually reads as:

“Error 1328. Error updating file C:\Config.Msi\PT**.tmp. System error.”

The error code varies depending on the particular action being taken and the configuration of the user’s system. Error 1328 generally points to file issues within the Config.Msi folder, where temporary files are stored during QuickBooks installation or updates.

Common Causes of QuickBooks Error 1328

Understanding the underlying causes of Error 1328 is the first step toward resolving it. Here are some potential reasons why this error may occur:

1. Incomplete or Corrupt Installation Files: If QuickBooks installation files are incomplete, corrupted, or damaged, the software will struggle to update, resulting in Error 1328.
2. Interruption During Installation/Update: An unexpected interruption, such as a system shutdown, power loss, or cancellation of the installation process, can lead to this error.
3. Corrupted Windows Registry: Any corruption or misconfiguration within the Windows registry related to QuickBooks can trigger installation issues, including Error 1328.
4. Antivirus or Firewall Blocking the Update: Security software, such as antivirus or firewall programs, may block or interfere with QuickBooks updates, leading to this error.
5. Network or Connectivity Issues: Internet connection issues or network instability can prevent the software from updating correctly, causing the error to appear.
6. Multiple Instances of QuickBooks Installed: Having multiple versions of QuickBooks installed on the same computer can sometimes conflict with one another, resulting in Error 1328 during updates.

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Symptoms of QuickBooks Error 1328

Detecting the symptoms of QuickBooks Error 1328 helps users identify the problem early on. Here are some signs that indicate the presence of this error:

• QuickBooks fails to install or update and displays the Error 1328 message.
• The system crashes or freezes while attempting to install, update, or repair QuickBooks.
• The system becomes unresponsive when the error appears.
• Error messages related to installation failures pop up repeatedly.
• The Config.Msi folder path is displayed in the error message, indicating a temporary file issue.

How to Fix QuickBooks Error 1328

Now that we know the causes and symptoms, let’s explore various solutions to fix QuickBooks Error 1328. Follow these methods in order to ensure a systematic approach to troubleshooting.

Solution 1: Repair QuickBooks Installation

1. Close QuickBooks Desktop.
2. Open the Control Panel on your computer and go to Programs and Features.
3. Find QuickBooks in the list of installed programs, then click on it.
4. Select Uninstall/Change.
5. In the QuickBooks installation window, choose Repair and follow the prompts to repair the installation.
6. Once the repair is complete, restart your computer.
7. Open QuickBooks to check if the error has been resolved.

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Solution 2: Rename the Config.Msi Folder

The Config.Msi folder contains temporary files related to QuickBooks installation, and renaming it can help bypass the error.

1. Open Windows Explorer and navigate to the C: drive.
2. Locate the Config.Msi folder. (If it is hidden, go to the View tab and check the box for Hidden items.)
3. Right-click the Config.Msi folder and select Rename.
4. Rename the folder to Config.Msi.old.
5. Restart your computer and try updating QuickBooks again to check if the issue is resolved.

Solution 3: Reinstall QuickBooks Using Clean Install Tool

If repairing QuickBooks does not fix the issue, performing a clean install can help by reinstalling the software without any corrupted files.

1. Download the QuickBooks Clean Install Tool from the official QuickBooks website.
2. Uninstall QuickBooks Desktop via Control Panel > Programs and Features.
3. Open the downloaded Clean Install Tool and select QuickBooks Desktop version.
4. Follow the on-screen instructions to complete the clean installation process.
5. Once QuickBooks is reinstalled, open it and check if the error persists.

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Solution 4: Temporarily Disable Antivirus and Firewall

Sometimes, antivirus or firewall programs block QuickBooks installation files, which can lead to Error 1328. Temporarily disabling these programs may resolve the issue.

1. Right-click the antivirus icon in the system tray (usually at the bottom-right corner of the screen).
2. Choose Disable or Turn off Protection (specific options may vary depending on the antivirus software).
3. Disable the firewall by going to Control Panel > System and Security > Windows Firewall > Turn Windows Firewall On or Off.
4. After disabling the antivirus and firewall, try updating or installing QuickBooks again.
5. Remember to re-enable the antivirus and firewall after completing the installation or update.

Solution 5: Use QuickBooks Install Diagnostic Tool

QuickBooks Install Diagnostic Tool can detect and resolve installation issues that might cause Error 1328.

1. Download and install the QuickBooks Tool Hub from the official QuickBooks website.
2. Open the Tool Hub and select Installation Issues.
3. Click on QuickBooks Install Diagnostic Tool.
4. Let the tool run and fix any detected issues (it may take up to 20 minutes).
5. Restart your computer and open QuickBooks to see if the error has been resolved.

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Solution 6: Perform a Windows Update

Outdated Windows components can cause compatibility issues with QuickBooks installation files, leading to Error 1328. Updating your Windows operating system can help resolve the issue.

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates.
3. If updates are available, download and install them.
4. Restart your computer after the updates are installed.
5. Try installing or updating QuickBooks to see if the issue is resolved.

Solution 7: Modify Windows Registry (Advanced Users Only)

If none of the above solutions work, modifying the Windows registry related to QuickBooks may help. This method is for advanced users, as incorrect registry modifications can harm your system. Be sure to back up your registry before proceeding.

1. Press Win + R to open the Run dialog box.
2. Type regedit and hit Enter to open the Registry Editor.
3. Navigate to the following registry path:

• HKEY_LOCAL_MACHINE\SOFTWARE\Intuit\QuickBooks

1. Look for entries related to QuickBooks installation and update errors.
2. Right-click on the entry and select Modify or Delete if it is incorrect.
3. Close the Registry Editor and restart your computer.

Preventing QuickBooks Error 1328

While QuickBooks Error 1328 can be frustrating, there are steps you can take to minimize the risk of encountering it in the future.

1. Regularly Update QuickBooks: Ensure that your QuickBooks software is updated with the latest patches and updates from Intuit.
2. Back Up Your Files: Regularly back up your QuickBooks data and system registry so you can easily restore them if errors occur.
3. Maintain a Stable Internet Connection: Ensure you have a reliable internet connection to avoid disruptions during the update or installation process.
4. Avoid Multiple Instances of QuickBooks: Refrain from installing multiple versions of QuickBooks on the same computer, as they can conflict with one another.
5. Run Regular Antivirus Scans: Keep your antivirus software updated and run regular scans to ensure your system is free from malware that could corrupt installation files.
6. Use the QuickBooks Tool Hub: Keep the QuickBooks Tool Hub installed on your system for easy access to tools like the Install Diagnostic Tool and Clean Install Tool.

Final Thoughts

QuickBooks Error 1328 is primarily an installation-related error that can disrupt your QuickBooks operations. This error often results from corrupted installation files, registry issues, antivirus interference, or temporary file conflicts in the Config.Msi folder. By understanding the causes and following the solutions provided in this guide, you can effectively resolve Error 1328 and restore QuickBooks functionality.

If the error persists despite troubleshooting, it may be best to consult QuickBooks support or a certified QuickBooks ProAdvisor for assistance.